Privacy Policy
This Privacy Policy explains how Alpha Design collects, uses, stores, and protects personal data when you visit alphadesign.bg, send an inquiry, communicate with us by email, or use our services.
Data Controller
The website and services of Alpha Design are operated by:
TRIPPY VIBE EOOD
Company ID: 205323632
VAT number: BG205323632
Address: 18 Yanko Komitov St., 8000 Burgas, Bulgaria
Represented by: Dimitar Lyubomirov Georgiev
Contact email: dimitar@alphadesign.bg
In this document, “Alpha Design”, “we”, “us”, or “our” refers to the Alpha Design brand operated by the company listed above.
What Data We Collect
We may collect the following categories of personal data:
first and last name;
email address;
phone number, if provided;
company or brand name;
website, social media links, or other project-related information;
content of messages, inquiries, briefs, and files you send to us;
technical information when you visit the website, such as IP address, device type, browser, visited pages, and approximate location when collected through analytics or security tools.
We do not require sensitive personal data. Please do not send personal documents, banking details, health information, or other sensitive information unless it is explicitly necessary for a specific service.
Why We Process Your Data
We use personal data for the following purposes:
to respond to inquiries sent through the website, by email, or through another channel;
to prepare offers, proposals, contracts, invoices, or project briefs;
to provide services such as web design, website development, online stores, branding, design, marketing, and support;
to communicate with clients and potential clients;
to manage active projects, files, tasks, payments, and deadlines;
to improve the website, content, and user experience;
to protect the website, accounts, and communication from misuse, spam, or unauthorized access;
to comply with legal, accounting, and tax obligations.
Legal Basis
We process personal data based on one or more of the following legal grounds:
performance of a contract or taking steps before entering into a contract;
legal obligation, such as accounting and tax record keeping;
legitimate interest, such as responding to inquiries, protecting the website, managing client relationships, and improving our services;
consent, where required, for example for certain marketing communications or cookies.
Contact Forms and Communication
When you send an inquiry through the website, by email, or through social media, we use the information you provide to reply and discuss a potential project.
If the communication leads to actual work, some of the information may be used for an offer, contract, invoice, project management, and future support.
Cookies and Analytics
The website may use cookies and similar technologies for normal operation, security, analytics, and improving the user experience.
If we use tools such as Google Analytics, Meta Pixel, Framer Analytics, or similar services, they may collect technical information about visitor behavior. Where required by law, such tools are activated only after consent through a cookie banner or another consent mechanism.
You can manage cookies through your browser settings. Restricting cookies may affect some website features.
Who We Share Data With
We do not sell personal data.
We may share data only when necessary with:
hosting providers, website platforms, and technical infrastructure providers;
email providers and communication tools;
accountants, lawyers, or consultants when necessary;
payment, invoicing, or accounting systems;
subcontractors or partners when they participate in a specific project;
public authorities when required by law.
When we work with external providers, we aim to use services that apply appropriate data protection measures.
Data Transfers Outside the EU/EEA
Some technology providers may process data outside the European Union or the European Economic Area.
In such cases, we rely on applicable safeguards, such as standard contractual clauses, adequacy decisions, or other permitted mechanisms under the GDPR.
Retention Period
We keep personal data only for as long as necessary for the purposes for which it was collected.
In general:
inquiries and communication with potential clients may be kept for up to 24 months, unless there is a reason to keep them longer;
project communication and files may be kept for the duration of the project and for a reasonable period afterward for support, proof of agreements, and future reference;
accounting and tax documents are kept for the periods required by applicable law;
technical logs and analytics data are kept for a limited period depending on the settings of the relevant tool.
Your Rights
Under applicable data protection law, you have the right to:
receive information about whether we process your personal data;
request access to your personal data;
request correction of inaccurate or incomplete data;
request deletion of data where there is a valid reason;
request restriction of processing;
object to processing based on legitimate interest;
withdraw consent where processing is based on consent;
request data portability where applicable;
file a complaint with the Bulgarian Commission for Personal Data Protection.
To exercise your rights, you can contact us at dimitar@alphadesign.bg.
Security
We apply reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration.
However, no method of online transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy when there are changes to the website, services, tools we use, or legal requirements.
The current version will be published on this page.
Contact
For questions about this Privacy Policy or the processing of personal data:
Alpha Design
TRIPPY VIBE EOOD
Email: dimitar@alphadesign.bg